This page explains how to delete your MyTaxFree app account and data. MyTaxFree is provided by GoodLife Inc. and can be used to organize receipts from shopping in Japan and to view tax refund information and shopping offers.
Once your account is deleted, it cannot be restored. Before you delete it, please save any receipt photos or data you need.
1Delete Your Account in the App
- In the MyTaxFree app, go to "Me", tap your account, open "Account & devices", and then select "Delete account".
- Read the deletion information and complete identity verification.
- Once you confirm that you want to delete your account, tap "Delete account forever".
Once your deletion request is accepted, your account is deactivated and its sign-in authorizations are revoked. The deletion cannot be canceled once it has started. The app shows the progress and displays the result when the deletion is complete.
Some external services may take longer to finish deleting data; see Section 3. For other devices that have not yet connected to the internet, follow Section 4.
2Request Deletion by Email
If you have already deleted the app or cannot complete the steps in the app, you do not need to reinstall it. You can request deletion by email:
- Send to: [email protected]
- Subject: Account deletion request
- Message: The sign-in method you use (Apple, Google, LINE, or email), and the email address used for your account (if any).
Sending your email from the address registered to your account helps speed up identity verification. To protect your account, we will first verify your identity and may ask you for more information if needed. Once your identity is verified, we will reply with the expected processing time and let you know the result when processing is complete.
3Data That Will Be Deleted
The deletion covers:
- Account and sign-in data;
- Receipts and photos backed up to the cloud;
- Tags, refund status, and amount records;
- Usage records belonging to the account, and product analytics data that has been registered as linked to the account;
- If you request deletion in the app, data belonging to the account on the phone you use to make the request, including receipts and photos that have not yet been backed up.
For the data we keep for security, legal, or backup recovery reasons, and for how long, see Section 5.
Receipts you saved as a guest before signing in are also deleted if they were later successfully merged into the account. Data on that same phone belonging to other accounts, and guest data that was not merged into the account, is not deleted as a result.
Merging guest receipts into an account does not mean that guest product analytics records have also been linked to that account. Records tied to the random analytics identifier used when you were not signed in may not be found using only an email address or member account. To request deletion of this kind of data, email us and explain that you used the app as a guest, and we will help determine what can be identified and handled.
We send the analytics service a request to delete data related to the account and check the outcome. External services may process deletion in batches. A deletion request being accepted does not mean that all of the data has been erased. External deletions that have not been confirmed as complete remain pending.
Turning off "Help improve the app" stops new analytics data from being sent, but it is not the same as deleting data that has already been sent. To delete existing data, please submit a deletion request.
Ad measurement data is handled as described in Section 6 of the Privacy Policy. If you request deletion of data processed by Meta, we will help to the extent the data can be identified and through the channels the provider offers. Completing the deletion of a member's product analytics data does not mean that data processed by Meta has also been deleted.
4Other Devices
Other phones that have been signed in to the account clear that account's data automatically only once they connect to the internet and run a version of the app that supports account deletion. Devices that are offline, run an older version of the app, or have not opened the app for a long time may still hold data. Please delete the app or the data manually on those devices.
If you later restore a phone from a system backup (such as iCloud or Google backup), old data may appear again. Please delete that data on that phone.
5Data We Keep and for How Long
For security and legal reasons, after your account is deleted we still keep the following minimal records, and delete them when their retention periods end. Apart from disaster recovery backups and attachments to emails you send to customer support, these records do not contain receipts or photos.
| Data | Purpose | Retention period |
|---|---|---|
| Deletion notices and backup recovery records | To notify other devices to clear data; to keep minimal records linking the account to its analytics data, so that deletion can be carried out again after a system backup is restored | 400 days from the date the request is accepted |
| Deletion processing records | To confirm that the deletion was carried out correctly | 90 days after processing is complete |
| Records of sign-in methods removed by customer support (non-reversible identifiers) | To prevent a sign-in method removed by customer support (for example, an account that someone else linked without authorization) from being used again; until customer support lifts the restriction, it cannot be used to sign in, create a new account, or link to an account | For as long as needed to prevent that sign-in method from being used again |
| System and security logs | To maintain security, prevent abuse, and troubleshoot problems | For as long as needed for these purposes |
| Customer support correspondence (including deletion request emails) | To handle your request and keep a record of it | For as long as needed to handle the request and keep the record |
| System backups for disaster recovery | May contain copies of receipts and photos; used only to recover from system failures, not to provide the Service | Cleared according to the backup retention cycle |
Temporary records used to verify your identity for a deletion request are deleted no later than 90 days after the request is completed or expires.
Until the external deletion of product analytics data is confirmed as complete, we keep the minimum linking records needed to complete and retry the deletion. These records are kept until the external deletion is complete, even after the 400 days in the table above have passed.
If, when the external deletion is complete, the retention period for "Deletion notices and backup recovery records" in the table above has not yet ended, we continue to keep minimal records linking the account to its analytics data for the rest of that period, so that the deletion can be carried out again if a system backup is restored later. This retention period runs from the date the request is accepted and does not restart when the external deletion is complete. During this period, these linking records are not removed immediately just because the provider confirms that deletion is complete. These records do not contain receipt photos or receipt content.
Shared files that are still in use by other accounts are not deleted, but your account can no longer access them through the Service.
6Accounts That Use Sign in with Apple
When you delete your account, we will try to revoke MyTaxFree's Sign in with Apple authorization. If this cannot be done automatically, in Settings on your iPhone, tap your name, then go to Sign in with Apple, select MyTaxFree, and follow the on-screen instructions to stop using it. For detailed steps, see Apple Support: Manage your apps with Sign in with Apple.
7Deleting Only Some Data
You can delete individual receipts in the app without deleting your account. To request deletion of other data, please email [email protected].
Simply deleting the app from your phone, or simply turning off product analytics and ad tracking, is not the same as asking us or our providers to delete data that was sent previously.
8Contact Us
GoodLife Inc.
Email: [email protected]